samudra Platform Privacy Notice

This page describes what we collect when you use samudra and how we keep that data protected. When you sign up for an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or join a live-dealer table, we collect personal information necessary to verify your identity, process your payments, and deliver our service. We treat your data with strict confidentiality and security practices.

We collect information directly from you—your name, email, phone number, date of birth, identity document, and payment details. We also collect information automatically—your IP address, browser type, device model, and session activity. We use this data to verify your account, prevent fraud, process your deposits and withdrawals, settle your bets, provide customer support, and comply with local law. We do not sell your data to third parties.

Our data collection and retention practices comply with applicable privacy laws in jurisdictions where samudra operates. You have rights to access, correct, or request deletion of your personal data. This notice explains those rights and how to exercise them.

What We Collect on samudra

We collect account information when you register. This includes your email address, phone number, full name, date of birth, nationality, and a secure password. We also collect identity verification data—a photo ID (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or official letter).

We collect payment information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and payment method reference. If you use bank transfer from mobile banking, local payment, online payment, or e-wallet, we record your bank account number, transaction ID, and settlement status. We do not store your full bank account details or card numbers directly; payment processors retain that data under their own security protocols.

We collect activity data automatically. When you access samudra, our servers log your IP address, browser type, device model, and timestamp. When you play a live-dealer table—Blackjack, Roulette, Baccarat, Dragon Tiger, Sic Bo—we record your bets, card deals, hand outcomes, and account balance changes. When you place a sportsbook bet on Liga 1, Piala AFF, Champions League, or esports markets, we log the market, odds, stake, and settlement. This data is retained for compliance, dispute resolution, and fraud prevention.

How We Use Your samudra Data

We use your personal data to verify your identity (KYC compliance), process your deposits and withdrawals, settle your bets and payouts, provide customer support, detect and prevent fraud, and comply with applicable law. We may also use your data to send you transactional emails—account confirmations, deposit receipts, withdrawal confirmations, and support responses. We do not send marketing emails unless you consent.

We use your activity data to understand platform usage, identify technical issues, and improve our service. We analyze aggregated data (not linked to individual accounts) to track popular live-dealer tables, sportsbook markets, and gameplay patterns. This helps us maintain table availability, adjust stake limits, and allocate server resources.

Third-Party Data Processors

We use third-party service providers to process your data on our behalf. Payment processors handle your deposit and withdrawal transactions. These processors are subject to strict data protection agreements and comply with applicable privacy laws. Our live-dealer studios use video streaming providers to deliver HD broadcasts to your device.

Our servers may sit outside your jurisdiction. We transfer your data to data centres that maintain security practices equivalent to or exceeding local standards. By using samudra, you consent to this international data transfer. We undertake to protect your data regardless of physical location.

We do not share your personal data with third parties for marketing, profiling, or other purposes outside the scope of operating samudra. If local law requires us to disclose your data (for example, to law enforcement), we will comply to the extent legally required.

Your Rights and Data Access on samudra

You have the right to access your personal data held by samudra. You can request a download of your account information, transaction history, and identity verification documents by contacting our support team via live chat, email, or phone. We provide this information within a reasonable timeframe—typically within a few business days.

You have the right to correct inaccurate data. If your name, email, phone, or other account details are incorrect, contact our support team to update them. We verify the change before applying it to your account.

You have the right to request deletion of your personal data, subject to legal and operational constraints. If you close your samudra account and have no outstanding bets or disputes, we may delete your data after a retention period mandated by law. During the retention period, your data remains protected and is not used for new transactions.

Cookies and Tracking on samudra

We use cookies and similar technologies to enhance your experience on samudra. Cookies are small data files stored on your device that help us remember your login session, language preference, and settings. We use session cookies (deleted when you close your browser) and persistent cookies (stored for a set duration). We also use pixel tags and web beacons to track page visits and user interactions.

You can manage cookie settings in your browser preferences. Most browsers allow you to block cookies or receive a notification when a cookie is being set. Disabling cookies may limit functionality on samudra—for example, you may need to log in each time you visit, and your language and stake preferences will not be remembered.

We do not use cookies to identify you personally; they are tied to your account session only. We use analytics cookies to track usage patterns in aggregate—for example, how many users access our live Blackjack tables during peak hours in Jakarta, Surabaya, Bandung, Medan, and Semarang. This helps us optimize performance and allocate resources.

Security Measures on samudra

We protect your data using industry-standard encryption, secure password hashing, and regular security audits. Our servers use TLS (Transport Layer Security) to encrypt data in transit between your device and our platform. Your password is hashed using a cryptographic algorithm; we never store or transmit your plaintext password.

We restrict access to your personal data to employees and contractors who need it to operate samudra. All staff members sign confidentiality agreements. We maintain audit logs of data access and monitor for unauthorized activity.

However, no security system is perfect. We undertake to use reasonable security practices, but we cannot guarantee absolute protection. If we detect a data breach, we will notify affected users within a reasonable timeframe and cooperate with relevant authorities.

Children and samudra

samudra is not intended for users under the legal age of majority in their jurisdiction. We do not knowingly collect data from children. If we discover that a user is underage, we will close their account and retain no personal data.

Policy Updates and Contact

We may update this privacy notice at any time to reflect changes in our practices, technology, or legal requirements. We will post the updated notice on samudra and notify you of material changes via email. Your continued use of samudra after updates constitutes acceptance of the revised policy.

If you have questions about this privacy notice, wish to exercise your data rights, or want to report a privacy concern, contact our support team. We respond to privacy inquiries within standard business hours via live chat, email, or phone. Our team can clarify how we use your data, assist with account recovery, and address any concerns about your information on samudra.